The Service Solution
Key Systems, a full service Information Technology Services Company, provides a comprehensive portfolio of services for some of the nation’s largest and most demanding companies in the financial, consumer, and service industries. Our services are designed to provide our clients with a complete End-to-End solution for the full life cycle of their equipment: from procurement to installation to support to retirement. Our philosophy of providing “Excellence Above All Else” has enabled Key Systems to offer comprehensive service programs geared to achieving the highest level of customer satisfaction.
Key Systems has the breadth and depth of management, administrative and technical resources for providing IT sales, service and support that is unequaled in our industry. All Key Professionals are readily available, empowered and knowledgeable to apply the necessary resources to meet our clients’ current and changing business objectives.
Key Systems has become the standard of excellence in our industry as a result of our focus on the client and the market demand for a higher level of service at the most competitive price possible. Every aspect of the Key Systems operation is geared toward client satisfaction, from the marketing team members who create customized business solutions to the client relation’s staff. All Key resources are directed toward one purpose: Providing an outstanding level of service to our clients.
Key Systems, established in 1967, is committed to maintaining unparalleled integrity in client relationships and providing service and support of exceptional quality and value. In doing so, Key Systems will abide by the following guiding principles:
- We will treat every project as if it were part of a long-term client relationship, regardless of the duration of the project or the relationship.
- We will listen to our client at all times. Our clients’ knowledge of themselves will serve as the foundation for each engagement.
- We will not learn new technical skills at our clients’ expense. It is our job to bring the appropriate resources to bear to meet the needs of our clients.
- It is our responsibility, as service providers, to minimize the amount of money our clients need to spend on service and support. We will structure engagements to do so.
- Communication is key to a successful partnership. We will communicate with our clients honestly and frequently.
- Hard work need not be painful. We will build relationships and work with our clients so as to make even the most difficult projects enjoyable.
- A strong relationship is built on trust. We will never do anything we think might diminish the trust our clients have in us.